Deborah Grayson Riegel | Wharton School of Business
Just 2 Days in Singapore | 29 & 30 May
Establishing A Connection in Your Communication to Engage & Convince.
If a stakeholder, colleague, or citizen was unable to connect with your message did they actually hear what you had to say? How do you get your point across when the backgrounds and experiences of everyone you speak or write to vary greatly? How can you communicate persuasively without changing or diluting your core message?
Unique Features Of This Program Not Found Anywhere Else
Learn Effective Communications from the only program in Singapore taught by an American communications expert from 2 of the world’s top business schools.
Take home proven & effective communication skills featured on The New York Times, Oprah Magazine, Forbes & Bloomberg BusinessWeek
Be assured by a proven program honed by the most requested, most tested, and most well-reviewed tools and techniques taught over three decades, across every industries and globally, including MNCs, NPOs, Government Agencies, and Ivy League institutions.
How It’s Different & What You Will Learn
Led by Deborah Grayson Riegel, a global communication expert and Harvard Business Review columnist and Ivy League instructor at The Wharton School of Business You will;
Understand your communication strengths (verbal and written) and weaknesses.
Learn what happens when strengths are overused
Adapt your behaviour and communication approach to work with others more effectively.
Recognize what motivates your listeners to take action on your advisement.
Identify and reduce sources of unproductive conflict that stems from weak communication
Build rapid rapport and connection with colleagues and stakeholders
Implement strategies for creating positive, proactive relationships.
Communicate with clarity and ease in virtual, in-person, and hybrid working environments
Incorporate trust-building strategies into their verbal and written communication
Reduce unproductive conflict habits in your professional (and personal) relationships
Tackle difficult conversations that lead to healthier relationships and better business outcomes
Adapt your verbal and written communication approach to persuade & engage
Answer challenging questions with confidence and ease
Think on your feet and speak extemporaneously in a wide range of settings
Enable readers & listeners to relate to your message
Help your listener understand what your message offers and is of benefit to them
Your Expert Trainer From the United States.
Deborah Grayson Riegel
Deborah is an instructor of Management Communication at the Wharton School of The University of Pennsylvania, and
partners with both Columbia Business School and Duke Corporate Education as a speaker and coach for their custom
leadership development programs. She also serves as a Visiting Professor of Executive Communications at the Beijing
International MBA Program at Peking University, China, where she prepares senior leaders from around the world to present more effectively (in both their native and non-native languages) in a growing global marketplace.
As a regular columnist on leadership and communication for Harvard Business Review, Inc. and Psychology Today, she
focuses on sharing practical, research-based approaches to common presentation and communication challenges, ranging from how to handle a presentation to a difficult boss to how to think on your feet. She has also been a featured expert and a contributor The New York Times, Oprah Magazine, Forbes, Fast Company, Bloomberg BusinessWeek, Fox Business
Network, and American Express OPEN Small Business Forum.
Her broad range of clients range include Amazon, Bloomberg, Comcast, and Google to Kraft, Pfizer, Universal
Music, and The United States Army. She is also the author of books, including “Go to Help: 31 Strategies to Offer, Ask for, and Accept Help”, “Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life”
and “Tips of the Tongue: The Nonnative English Speaker’s Guide to Mastering Public Speaking.” She is also a contributing author to the Harvard Business Review Emotional Intelligence book series.
Deborah holds a BA in Psychology from University of Michigan, and an MSW from Columbia University.
She combines her background in cognitive and social psychology, leadership coaching, presentation skills, appreciative inquiry, and, perhaps most importantly, improvisational and stand-up comedy, to help leaders and teams think on their feet and make thoughtful decisions about their impact.
Day 1
Training Agenda for 1st Day
Part 1:Building a Foundation of Trust in Persuasive Communication
- What do we mean by trust?
- Why trust matters so much in persuasive communication & relationships
- 10 research-based ways to build trust with anyone
- Activity: Creating our Relationship Bank Accounts
- Application and Feedback
Part 2: Effective Persuasion 1 – Fundamental Elements
- Having built trust, we move on to developing rapport
- Understanding your listener’s needs
- What do you want your listener to know, to feel & ultimately do for you
- Organizing your ideas to optimize your message
- Delivering your messages with presence and gravitas
Part 3: Effective Persuasion 2 – Winning Hearts and Minds through Storytelling
- Why do we tell stories?
- How to leverage business insights for storytelling
- The neuroscience of storytelling – four reasons stories work
- Choose our storytelling audience
- Planning our stories
- Practice and feedback
Day 2
Training Agenda for 2nd Day
Part 4: Welcome back
- Review and recap from Day 1
- Quick skills practice
Part 5: Adapting to Your Audience’s Style in Presentations and communication
- Understanding style differences
- Know your audience: Introducing the S.Q.V.I.D. Model
- Activity: Writing practice using S.Q.V.I.D.
- Adapt using “Global Dexterity” to communicate with different audiences
- Activity: Speaking practice using Global Dexterity
- Managing 3 Types of Questions
- Quick Response Strategies: PREP and 3 S’s
- Communication skills practice
Part 6: Navigating Conflict and Tricky Conversations
- Understanding the difference between productive and unproductive conflict
- Assessing our conflict habits (verbal and written)
- How to articulate what you want and need assertively (verbal and written)
- How to avoid avoiding conflict
- How to make a positive request (verbal and written)
- How to S.N.A.P out of unproductive conflict
Part 7: Wrap Up
- What have we learned
- Where will we use it
- Making an action plan to apply skills
