The World's Leading Masterclasses

Communications  |  Administration  |  Negotiations  |  Finance

Rick Kirshner

John Sturtevant

Paul Smith

Dealing With People You Cannot Stand

Dr. Kirschner is a best selling author, including the international bestseller, ‘Dealing With People You Can’t Stand: How To Bring Out The Best In People At Their Worst,’ (in 3 revised editions and 26 languages); ’Love Thy Customer,’ ‘Life By Design,’ ‘How To Click With People,’ and the comprehensive communication audio program, ‘Insider’s Guide To The Art of Persuasion.’

Clear Writing

Experience a unique and powerful business writing methodology developed at Harvard Business School for first-year MBA candidates. Direct from the United States just once a year in Singapore. Since 2008, this is a should-not-miss event for all working professionals.

Lead With A Story

Paul Smith is one of the world’s leading experts on organizational storytelling. He’s a keynote speaker and bestselling author of the books Sell with a Story (#1 Amazon bestseller in Sales and Selling) and Lead with a Story (#1 Amazon bestseller in Business Communication) already in its 8th printing and available in 7 languages around the world.

Clear Writing helps business people be absolutely clear and effective with the message they want to express and focus on the reader to influence decision and outcome.

Director, Marina Bay Sands

I have never been to a Dealing With Difficult workshop that was more engaging then Eve’s!

Manager, DFS Group

3-D approach is in use at many levels of the Estee Lauder Companies with excellent results. This down-to-earth approach is packed with striking examples which help us to put [its] methods into practice.

William Lauder

CEO, The Estee Lauder Companies

Practical & digestible! – Speaker is energetic and able to distill key and relevant information accompanies with analogies for interesting learning.

Manager, Ministry for Manpower

A very engaging session. Learn how to make your writing effective and relatable to any audience you are communicating with.

Senior Assistant Director, Supreme Court of Singapore

This dealing with difficult course was excellent! Eve Ash has a wealth of knowledge & I learned a great deal in 2 days of training.

Senior Manager , Lane Crawford

Clear & Innovative, 3-D has contributed invaluably to many agreements critical to Novartis
Daniel Vasella

Chairman & CEO, Novartis AG

James presents the material very differently from classical teaching. Tonnes of storytelling and real life local examples for near perfect learning retention. Never a dull moment!

Manager, Toll Global Logistics

Everyone should at least attend this workshop once

Executive Manager, IDA

We face multiple levels of people problems and Eve’s course was very helpful in preparing our staff for these issues. Thanks much Eve!

Manager, Bank of East Asia

This is a powerful new way of thinking about negotiating. 3-D Negotiation has a profound impact on how we approach deal making in Shell.

Malcolm Brinded

Executive Director Exploration, Royal Dutch Shell

James is a very experienced & engaging facilitator!

Director, Changi Airport Group





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